I have been a loyal H&R Block TaxCut software customer for over 10 years. However I ran into a snag using their software today. They don’t support IRS Form 8936 – “Qualified Plug-in Electric Drive Motor Vehicle Credit”
I purchased the software online and contacted their tech support when I couldn’t get the software to claim my tax credit. After about 20 minutes the tech support agent told me the following.
Danielle K.: I do apologize for the inconvenience, Jean-Pierre, but at this time none of our software supports Form 8936.
The support agent later revealed that there are no plans to support this form for the 2011 tax year. The support agent was happy to process my request for a refund and I should see a credit on my credit card.
The only vehicle credits the software supports is the Alternative Motor Vehicle credit which does not fill out the correct IRS tax form 8936 for submission with your tax filing. The only Nissan vehicle available is the now discontinued Altima Hybrid.
I checked Intuits’ TurboTax website. They claim to support form 8936, so I will buy TurboTax at Office Depot later today.