This morning several Nissan LEAF owners have complained that they can no longer use the remote vehicle access via ‘CarWings’ Nissan’s vehicle telematics service. I too have had issues. Initially the CarWings service simply reported it was unable to communicate with the LEAF. Now the website itself is offline showing an error message
An error occurred while processing your request.
The issue seems to be more widespread that CarWings. The owners portal accessed from the primary nissanusa.com website is also having difficulties. This makes it impossible to get technical assistance via Nissan’s owners portal, where one would seek vehicle manuals, information and assistance regarding the LEAF and other vehicles. The error on the main ‘for woners’ portal is as follows.
Internal Server Error – Read
The server encountered an internal error or misconfiguration and was unable to complete your request.
Google searches have provided no further information on the outage. I will provide updates here once the service status has changed or if Nissan issue a statement when they expect the service to resume normal operations.
Update: As of 2:45 Central on November 7th the owners portal appears to be operational again and communication with the LEAF is now operating again as it should.